Frequently Asked Questions

Please check here before contacting us for support.

Product Update History

Please make sure you have the latest version.

Still have questions?

If you still have questions after reviewing the FAQs, please contact us.

UPDATE AVAILABLE FOR TIME PALETTE 6

Download Time Palette 6.0.6  (or run Time Palette and choose "Check for Update" in the Application menu).

Please make sure you have the most current version.



Why is some weather data missing?

Time Palette's weather data comes from NOAA, which is a free US Government service. As a result, while US locations generally have complete data, some international stations do not. We are looking to include additional worldwide weather data and forecasts in a future version.

How do I add & remove clocks from the Time Bar?

On the right side of the Time Bar is a small pop-up menu that allows you to set the number of clocks. The size of your screen determines the maximum number of clocks. Options that would cause the window to extend beyond the width of the screen will be greyed out.

Where did the maps go?

Into EarthDesk. Most of our customers (about 85%) use both Time Palette and EarthDesk. However, due to popular request, we are working on bringing the maps back into Time Palette (which won't affect EarthDesk).

FEATURE SUGGESTIONS AND FEEDBACK
Time Palette 6 is a major update and we are looking for quality feedback, comments and suggestions from our customers. Please contact us so that we can keep improving Time Palette.