Frequently Asked Questions
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Product Update History
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EarthDesk for Macintosh Version History
This update improves the cloud displays for paid (high-resolution) as well as free (low-resolution) users. All users will benefit from general fixes which include better support for OS X 10.5 and stronger error checking and robustness related to the cloud image downloading.
Free (Low-Resolution) Users:
- The cloud data has been increased to 1.125 megapixels (versus 0.5 in v5.8).
- The clouds are now updated every 6 hours.
Paid (High-Resolution) Users:
- The cloud data has been increased to a maximum of 18 megapixels (versus a maximum of 8 in v5.8).
- The cloud update interval remains at 3 hours.
Note that the actual resolution used on your system will depend on your screen size and other factors.

