Frequently Asked Questions
Please check here before contacting us for support.
So that we can get back to you...
Please provide two e-mail addresses (or enter the same one twice) and ensure they are 100% accurate or you will not receive a response!
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If you are unable to use the form, or need to send an attachment (such as a crash report), please e-mail to:
Technical Support and General Contact Form
Please see our FAQ pages before writing.
Please fill out the form below and include your order number or license key if you feel they are needed, e.g. if you ordered but did not receive a key, having your order number is very useful.
We will make every effort to answer e-mail within 2-3 days... but usually much sooner!
CURRENT ISSUES
Our satellite cloud data service has recently changed. Please see deails here: Cloud Data Service.
